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Business Workshop

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Business Workshop
6 min read

What is Customer Churn? And How Can You Reduce It?

While customer acquisition is an important metric it counts for nothing if you're losing just as many customers out the other end. By understanding customer churn and how to measure it, you can learn to identify key points in the customer journey where you might lose a customer and put processes in place to prevent it.
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Business Workshop
13 min read

20 Key Customer Service Skills For Your Support Team

Part of being a great customer service rep is personality. But much of the customer service skills needed to wow your customers are teachable. We've highlighted 20 of the key customer service skills, habits and personality traits that anyone supporting customers should keep in mind.
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