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Business Workshop, Digital Marketing

Blog

Business Workshop, Digital Marketing
10 min read

Website SEO Services: A quick intro for Business Owners

Growing your business in today's digital age can seem like an uphill battle. At Nova, we completely understand this challenge. Leveraging our expertise in website SEO services, we shoulder the heavy lifting for our clients, optimising their digital presence and driving their business growth. However, we firmly believe that when it comes to SEO, knowledge […]
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Business Workshop
6 min read

Portfolio Careers - A Different Way To Monetise Your Skills

If you're looking for more flexibility and control over who you work with, how you work and when you work then a portfolio career might be for you. By leveraging your existing skills, it's possible to create multiple income streams that fit the way you want to work. Here's how...
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Business Workshop
6 min read

What is Customer Churn? And How Can You Reduce It?

While customer acquisition is an important metric it counts for nothing if you're losing just as many customers out the other end. By understanding customer churn and how to measure it, you can learn to identify key points in the customer journey where you might lose a customer and put processes in place to prevent it.
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Business Workshop
8 min read

How to Launch a Business: Lessons from NASA

After watching the latest NASA rover, Perseverance, land on Mars I was left thinking what we can learn from their approach to such a huge project. The result, a look at how bringing in the right people at the right stages of a startup, or any project, can be the difference between success and failure.
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Business Workshop
13 min read

20 Key Customer Service Skills For Your Support Team

Part of being a great customer service rep is personality. But much of the customer service skills needed to wow your customers are teachable. We've highlighted 20 of the key customer service skills, habits and personality traits that anyone supporting customers should keep in mind.
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